Shipping policy
We aim to process orders promptly and provide clear shipping information. Please review the following policy before placing an order.
Order Processing Time
Orders generally require 1–3 business days to process. Processing time does not include weekends or public holidays. Once an order has been dispatched, tracking information will be provided when available.
Shipping Time
Estimated delivery time is 7–15 business days after dispatch. The estimated total delivery time, including order processing, is 8–18 business days.
Actual delivery times may vary depending on the destination, carrier arrangements, customs procedures, weather conditions, and other circumstances beyond our control.
Shipping Fees
- Free shipping on orders with a discounted merchandise subtotal of US$39.99 or more.
- A shipping fee of US$12.99 applies when the discounted merchandise subtotal is below US$39.99.
The merchandise subtotal is calculated after discounts and does not include shipping fees or other potential charges.
Order Tracking
After dispatch, tracking information will be provided when available. Please note that tracking updates may take some time to appear. The latest information provided by the carrier should be used as the reference for shipment status.
Shipping Information
Please make sure your recipient name, full shipping address, postal code, and contact number are accurate at checkout. Incomplete or incorrect information provided by the customer may affect delivery.
Shipping Delays
Delivery may take longer during peak shipping periods, severe weather, customs inspections, or other circumstances beyond our control. If your order is significantly delayed beyond the estimated delivery period, please contact us for assistance.
For shipping inquiries, please email us at [email protected].